Frequently Asked Questions
How do I get my listing added on www.mysask411.com?
I want to have a listing on www.mysask411.com, but I don’t want to be in the print phonebook.
I want to be on www.mysask411.com, but I missed the deadline date for the phonebook.
Why can’t I find some businesses in your Reverse Lookup?
Search Not Working – “0” Results
No matter what I search for, I get no results. What is going on?
Q: How do I get my listing added on www.mysask411.com?
A: Landline listings submitted by SaskTel (once verified) get uploaded every Sunday night. Cellular or VOIP listings have to be submitted to DirectWest. You can submit a new listing or change yours by emailing firstname.lastname@example.org.
Q: I want to have a listing on www.mysask411.com, but I don’t want to be in the print phonebook.
A: As the listings on www.mysask411.com reflect the listings of the print phonebook, you cannot have a listing in just the online phonebook. It must also appear in the print phonebook in either or both the White and Yellow Sections.
Q: I want to be on www.mysask411.com, but I missed the deadline date for the phonebook.
A: Even if you missed the phonebook deadline, you can be listed in www.mysask411.com. Within a week of your information being entered into our system, listing information will appear on www.mysask411.com. Your DirectWest sales rep will be able to help you with choosing a Yellow Section heading(s), or a White page listing only, and help you with your listing information.
Q: I was looking for a business and did not find it on your Business Search.
A: Businesses listed in mysask411.com reflect the DirectWest/SaskTel Phonebook listings, in particular, the Yellow Section portion of the phonebook. Business listings are organized under the same headings that are used in the Yellow Section of the book. We recommend that searches be conducted based on the business or organization name, if known, to enhance search results in a similar fashion to a search conducted using the DirectWest/SaskTel print phonebook.
Q: Why did I get so many results?
A: You can narrow down your initial search by filling in the City, Province field. If you have already completed your search, you can refine the results by clicking on the links within the Relevant Categories or Major Cities boxes located just above the result listings and map.
Q: Why are some businesses not shown on the map?
A: There are two reasons why a business may not be seen on the map. Only businesses with a listed street address will be displayed; unfortunately at this time we are not able to map Cellular or PO Box locations. The second reason is that the business marker may be hidden behind another marker. In this instance, try using the Zoom In feature.
Q: Why can’t I find some businesses in your Reverse Lookup?
A: Reverse Lookup searches for businesses are pulled from the Yellow Section and White Page listings. One of the limitations of the Reverse Lookup is that it only brings up the main business number of a company. This means that if someone calls you from a departmental or private line, the Reverse Lookup will not be able to find the number, and it will tell you that no listings were found.
Q: Why can’t I find the same numbers in your People Search as are in the white pages of the phonebook?
A: The People Search consists of all the residential numbers in the print phonebook and does not include any business numbers. If you cannot find a person when you do a search, but they appear in the print phonebook, they likely have requested to not appear in the online phonebook.
Search Not Working – “0” Results Found
Q: No matter what I search for, I get no results. What is going on?
A: If you are getting no results the first thing you should ensure is that you are searching in the appropriate field – Business, People, Reverse or Government. If you are not getting any matches “at all” for anything you search for, it could mean that you have Java script that is turned off in your browser (probably a security setting), or possibly your Firewall is blocking the Java script code from running on your computer. If this is the case, the best course of action is to call your Internet provider help desk (SaskTel, Access Communications, etc.) and they should be able to help you enable Java script in your Web browser.